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Why is my Microsoft Edge not responding?

If you're experiencing issues with Microsoft Edge freezing or not responding, there could be several reasons behind it. Let's explore some common causes and potential solutions to get your browser back on track.

Outdated Browser

One of the primary reasons for Microsoft Edge not responding is using an outdated version of the browser. Updates often include bug fixes and performance improvements. Check for available updates by following these steps:

  • Click on the three-dot menu in the top-right corner of Edge.
  • Go to "Help and feedback" > "About Microsoft Edge."
  • If an update is available, it will automatically start downloading and installing.

Too Many Open Tabs

Having an excessive number of open tabs can overload your browser's resources and lead to unresponsiveness. Try the following:

  • Close unnecessary tabs to reduce the strain on Edge.
  • Consider using bookmarks to save and organize important pages.

Extensions and Add-ons

Extensions and add-ons can enhance your browsing experience but may also cause conflicts or slowdowns. Address this by:

  • Disable or remove unnecessary extensions.
  • Check for updates for the extensions you want to keep.

Corrupted Cache and Cookies

A corrupted cache or cookies can hinder the browser's functionality. Clear them out by:

  • Pressing "Ctrl + Shift + Delete" (Windows) or "Command + Shift + Delete" (Mac) to open the Clear Browsing Data menu.
  • Select "Cached images and files" and "Cookies and other site data."
  • Click on "Clear" to delete the data.

Antivirus or Firewall Interference

Sometimes, antivirus software or firewalls can mistakenly block Edge processes, leading to unresponsiveness. Resolve this by:

  • Temporarily disabling your antivirus or firewall.
  • Restart Edge and see if the issue persists. If it resolves, adjust your security settings accordingly.

Insufficient System Resources

Running Edge on a system with limited RAM or processing power can cause it to become unresponsive. Try the following:

  • Close other resource-intensive applications to free up system resources for Edge.
  • Consider upgrading your hardware if you frequently encounter performance issues.

Malware or Virus Infections

Malware or viruses can compromise your browser's functionality. Take these steps to mitigate the issue:

  • Perform a thorough scan of your system using a reliable antivirus program.
  • Remove any detected threats and restart your computer.

GPU Driver Issues

Graphics processing unit (GPU) driver problems may cause Edge to stop responding. Update your GPU drivers by:

  • Right-clicking on the Start button and selecting "Device Manager."
  • Expanding the "Display adapters" section, right-clicking your GPU, and selecting "Update driver."


By following these troubleshooting steps, you should be able to determine the reason behind Microsoft Edge's unresponsiveness and, in most cases, resolve the issue. If the problem persists, consider seeking help from Microsoft Support or the browser's online community for more specific guidance.